Terms & Conditions

By accessing this site, you agree to be bound by Exclusively Handmade’s terms and conditions, which include current regulations governing online shopping. Please read them carefully as they contain important information. We reserve the right to change, modify, substitute or remove without notice, any information on this site as necessary. The conditions detailed below do not affect your statutory rights.


Returns & Exchanges

In the unlikely event that any goods are faulty, please notify us of the problem within 30 days of the dispatch date, via email to sales@exclusivelyhandmadecrafts.co.uk and include photographs clearly showing the fault.

Faulty goods must be returned to us in their original condition and packaging.

Exclusively Handmade will either provide a refund or an alternative product, whichever you prefer upon receipt of the returned goods. However, we do not provide a refund or replacement where damage has been caused to the product by the customer through accident or misuse.

If you change your mind about your purchase, please email us to inform us of your intention to return the goods within 30 days of the dispatch date. Return the goods unused, in their original condition and packaging, within 14 days of the date of your email, and Exclusively Handmade will provide an exchange or refund. However, please note, we will not refund your postage in these circumstances.

Returns will only be accepted for bespoke or bulk orders if the items were faulty upon receipt as these items were made to specific requirements.

This policy does not affect your statutory rights.


Legal Statement

This website, any content contained herein and any contract brought into being as a result of usage of this website shall be governed by and construed in accordance with the laws of New Zealand. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of New Zealand. All contracts are concluded in English. Nothing in these terms and conditions affects your statutory rights. Unless otherwise specified, the materials on this website are directed solely at those who access this website from New Zealand. Those who choose to access this site from another location are responsible for compliance with local laws if and to the extent that, local laws are applicable. The contract for our sale and your purchase of the goods shall be made and the contract shall be formed at the place from which our acceptance email is sent to you.

Damage to your Computer

Exclusively Handmade makes every effort to ensure this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Exclusively Handmade accepts no liability to any person for any loss or damage which may arise to their computer equipment as a result of using this website.

Any personal information provided by you will not be shared with any other third party.