Privacy policy of Exclusively Handmade

Our policy – a short summary

 – Effective from 17 May 2018

Exclusively Handmade will not at any time misuse or abuse your data.
We are confident that our use of your data is fair, reasonable and the bare minimum required in order to meet your needs whilst you are using our website and/or services. We will not use your data for anything other than that which is agreed between us, or that which is required for any contract of sale between us.
Exclusively Handmade will not share your data, unless absolutely necessary for service delivery or for security issues. We do not sell data on to any third party.
Having checked all the services we use that manage data we are satisfied that that all the services are GDPR compliant..
We only collect the data we need to deliver our service and website, and only keep it for as long as is required.
We know and respect your rights to your data that we hold.
This website uses cookies in order for our service to work as well as possible. We only use those cookies we feel we really do need.
We will do everything we can to ensure the safety of your data.

 

Our Full Privacy and Cookies Policy

This Privacy Policy describes how and when I collect, use and share information when you purchase an item from me, contact me or otherwise use my services through this website or:

Etsy.comFacebook.comPaypal.comRoyalmail.com and their related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control. This  includes Etsy, Facebook, Paypal, Royal Mail and any third party services you access through them. You can reference the Etsy, Facebook, Royal Mail or Paypal Privacy Policies at the links below to learn more about their privacy practices.

Facebook Privacy Policy- https://www.facebook.com/full_data_use_policy

Etsy Privacy Policy- https://www.etsy.com/uk/legal/privacy

Paypal Privacy Policy- https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Royal Mail Privacy Policy – https://www.royalmail.com/privacy-policy/

 

  1. Introduction

1.1   We are committed to safeguarding the privacy of our website visitors and our customers.

1.2   This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and our customers. In other words, where we determine the purposes and means of the processing of that personal data.

1.3   We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and products, we will ask you to consent to our use of cookies when you first visit our website.

1.4   In this policy, “we”, “us” and “our” refer to Exclusively Handmade.  For more information about us, see Section 13.

  1. Credit

2.1   This document was created using a template from SEQ Legal (https://seqlegal.com).

  1. How we use your personal data

3.1   In this Section 3 we have set out:

(a)   the general categories of personal data that we may process;

(b)   in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(c)    the purposes for which we may process personal data; and

(d)   the legal bases of the processing.

General categories

3.2   We may process data about your use of our website and products (“usage data“). The usage data may include your IP address, geographical location, browser type and version. It may include your operating system, referral source, length of visit, page views and website navigation paths. It may also include information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics (our analytics tracking system). This usage data may be processed for the purposes of analysing the use of our website and products. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and products.

3.3   We may process your account data (“account data“). The account data may include your user name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services and ensuring the security of our website and services. The account data may be processed for the purposes of maintaining back-ups of our databases and communicating with you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Service data

3.4   We may process your personal data that are provided in the course of the use of our services (“service data“). The service data may include your name and your address. The source of the service data is you. The service data may be processed for the purposes of operating our website and providing our services. It may be processed for ensuring the security of our website and services. Also it may be processed for maintaining back-ups of our databases and communicating with you. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

3.5   We may process information that you post for publication on our website or through our services (“publication data“). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

Enquiry data

3.6   We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

3.7   We may process information relating to our customer relationships, including customer contact information (“customer relationship data“). The customer relationship data may include your name, your contact details, and information contained in communications between us and you. The source of the customer relationship data is you. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.

Transaction data and correspondence data

3.8   We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data“). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely the proper administration of our website and business.

3.9   We may process information contained in or relating to any communication that you send to us (“correspondence data“). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

Legal Claims

3.10 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

3.11 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

In addition to the specific purposes

3.12 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3.13 Please do not supply any other person’s personal data to us, unless we prompt you to do so.

  1. Providing your personal data to others

4.1   We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.2   We may disclose your name and address details to Royal Mail insofar as reasonably necessary for insurance and delivery purposes.

4.3   Financial transactions relating to our website and services are handled by our payment services providers, PayPal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at www.paypal.com/uk/webapps/mpp/ua/privacy-prev

4.4   In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

  1. International transfers of your personal data

5.1   In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

5.2   We have offices in the United Kingdom. The European Commission has made an “adequacy decision” with respect to the data protection laws of this country.

5.3   The hosting facilities for our website are situated in the United Kingdom.  The European Commission has made an “adequacy decision” with respect to the data protection laws of this country.

Our website platform is WordPress. You can access their privacy policy here   https://wordpress.org/about/privacy/

Our website is hosted by SiteGround. You can access their privacy policy here https://www.siteground.com/privacy.htm

5.4   You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

  1. Retaining and deleting personal data

6.1   This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

6.2   Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3   We will retain your personal data as follows:

(a)   Your name, address, email address and purchase details will be retained for a minimum period of five years following 31 January submission deadline of the relevant tax year, and for a maximum period of 6 years following 31 January submission deadline of the relevant tax year.

6.4   In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:

(a)   the period of retention of your name, address, email address and purchase details will be determined based on further purchases made by yourself.

6.5   Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

  1. Amendments

7.1   We may update this policy from time to time by publishing a new version on our website.

7.2   You should check this page occasionally to ensure you are happy with any changes to this policy.

  1. Your rights

8.1   In this Section 8, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

8.2   Your principal rights under data protection law are:

(a)   the right to access;

(b)   the right to rectification;

(c)    the right to erasure;

(d)   the right to restrict processing;

(e)   the right to object to processing;

(f)    the right to data portability;

(g)   the right to complain to a supervisory authority; and

(h)   the right to withdraw consent.

8.3   You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data by visiting www.exclusivelyhandmadecrafts.co.uk/my-account when logged into our website.

8.4   You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

Removing your data

8.5   In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

Restricting the processing of your personal data

8.6   In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

8.7   You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

8.8   You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

8.9   You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

The legal basis for our processing of your personal data

8.10 To the extent that the legal basis for our processing of your personal data is:

(a)   consent; or

(b)   that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,

and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

Infringing data laws

8.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

8.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

8.13 You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified in this Section 8].

  1. About cookies

9.1   A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

9.2   Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3   Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

  1. Cookies that we use

10.1 We use cookies for the following purposes:

We use necessary cookies to help make our website usable by enabling basic functions, such as page navigation and access to secure areas. This website cannot function properly without these cookies. These cookies also enable you to use services such as the shopping baskets and e-billing. Without cookies we could not provide these services. Below is the list of cookies we use

(Script tag, page source line number 383) ADMINDYNSRV    data is sent to United Kingdom  HTTP  session cookie

(Webserver) DYNSRV   data is sent to United Kingdom  HTTP  session cookie

(Script tag, page source line number 487) wc_cart_hash_#  data is sent to United Kingdom  HTML session cookie

(Script tag, page source line number 487) wc_fragments_# data is sent to United KIngdom HTML session cookie

(Webserver) woocommerce_recently_viewed  data is sent to United Kingdom   HTTP session cookie

analysis – we use cookies to help us to analyse the use and performance of our website and services (cookies used for this purpose are:  (Google Analytics) _ga; -gat; -gid

cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally (cookies used for this purpose are:(CookieBot) CookieConsentBulkTicket; CookieConsent) . This is a persistent cookie. It will expire after one year. Data is sent to Ireland

marketing/advertising – used by Facebook to register impressions on pages with the Facebook login button (cookies used for this purpose are: (facebook) impression.php/#; (Google analytics) collect

Should you also visit our Etsy shop, here is the link to their cookies policy  https://www.etsy.com/legal/cookies

 

  1. Cookies used by our service providers

11.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

11.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/. The relevant cookies are: analytics cookies.

  1. Managing cookies

12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)   https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)   https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)    http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d)   https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)   https://support.apple.com/kb/PH21411 (Safari); and

(f)    https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

 

12.2 Blocking all cookies will have a negative impact upon the usability of many websites.

12.3 If you block cookies, you will not be able to use all the features on our website.

 

  1. Our details

13.1 This website is owned and operated by Jayne Schembri.

13.2 Our principal place of business is at 32 Centaurus Road, Cashmere, Christchurch 8022, New Zealand.

13.3 You can contact us:

(a)   by post, to the postal address given above;

(b)   using our website contact form;

(c)    by telephone, on 0064 2108034194 from time to time

(d)   by email, admin@exclusivelyhandmadecrafts.co.uk  from time to time.

 

 

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